Dear Valued Customers,
We at ServLogi are committed to ensuring the highest levels of service and security for our clients. Over the past 12 hours, our dedicated team has worked tirelessly through the night, collaborating closely with various vendors, including our cybersecurity partner CrowdStrike, to resolve a significant outage that affected select services using our cybersecurity package.
Incident Background:
CrowdStrike, a renowned cybersecurity firm based in Austin, Texas, experienced a defect in one of its updates for computers running the Windows operating system. This defect led to what is being described as the largest global information technology outage in history. The outage had far-reaching impacts, disrupting nearly every major business sector.
Impact:
- Business Sectors: Various industries experienced disruptions, highlighting the critical dependence on secure and reliable IT infrastructure.
Our Response:
Our teams at ServLogi, in conjunction with our vendors and cybersecurity experts, worked around the clock to identify and resolve the issues. We are pleased to report that all affected services are now back online. Our priority remains the security and reliability of our services, and we have taken additional measures to prevent such incidents in the future.
We appreciate your patience and understanding during this challenging time. Should you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued trust in ServLogi.
Sincerely,
ServLogi Support Team
